Course outline
Lesson 1: Introduction to Hospital Administration
Roles and Responsibilities of Hospital Administrators
Key Challenges and Trends in Hospital Administration
Lesson 2: Communication and Guest Relation Management
Effective Communication Strategies in Healthcare
Managing Guest Relations and Patient Satisfaction
Lesson 3: Interdisciplinary Collaboration in Healthcare
Interdepartmental Coordination and Teamwork
Problem-Solving Approaches in a Healthcare Setting
Lesson 4: Medical and Surgical Conditions
Overview of Common Medical and Surgical Conditions
Understanding Treatment Plans and Patient Care
Lesson 5: Healthcare Quality Improvement
Introduction to Quality Management Systems (e.g., Six Sigma, Lean)
Implementing Quality Improvement Initiatives in Healthcare
Lesson 6: Health Information Management
Electronic Medical Records (EMR) and Health Information Systems (HIS)
Ensuring Privacy and Security of Health Information
Lesson 7: Healthcare Operations Management
Facility Management in Healthcare Settings
Workflow Optimization and Process Improvement
Lesson 8: Healthcare Marketing and Public Relations
Strategies for Healthcare Marketing and Promotion
Enhancing Patient Satisfaction and Customer Service
Lesson 9: Healthcare Law and Ethics
Legal Aspects of Healthcare Administration
Medico-Legal Cases (MLCs), Informed Consent, and Patient Rights
Lesson 10: Strategic Planning and Leadership
Developing Strategic Plans for Healthcare Organizations
Leadership Skills and Styles in Healthcare Administration
Lesson 11: Crisis Management and Disaster Preparedness
Emergency Preparedness and Response in Healthcare
Crisis Communication and Incident Management
Lesson 12: Future Trends and Wrap-up
Emerging Trends in Hospital Administration
Telemedicine and Artificial Intelligence (AI) in Healthcare